You can request permanent deletion of your QuickOne account and personal data at any time. Follow the steps below.
Option A: In the App
Open the QuickOne app, go to Menu → Delete Account, and confirm with your password. Your request is sent to our team automatically.
Option B: By Email
- Send an email to support@quickone.com.ng with the subject "Account Deletion Request".
- Include the phone number or email address registered on your account, so we can verify it's really you.
- Our team will confirm there are no pending funds or open transactions on your account.
- Once confirmed, your account and personal data will be permanently deleted from our active systems.
Before you request deletion
Make sure your wallet balance is at ₦0, or has been withdrawn, before requesting deletion — once your account is deleted, any remaining balance cannot be recovered.
What Gets Deleted
- Your name, email, phone number, and password.
- Your verified NIN/BVN record and KYC data.
- Your dedicated virtual bank account numbers (Moniepoint, Sterling, PalmPay).
- Your saved withdrawal bank account details.
What We Retain, and Why
In compliance with Central Bank of Nigeria (CBN) regulations and anti-money-laundering (AML) law, we retain certain core transaction records (with personal identifiers removed) for up to 5 years after account deletion. This is required of all regulated financial platforms in Nigeria and cannot be waived on request.
Questions?
See our full Privacy Policy for more detail on how we handle your data, or contact us at support@quickone.com.ng.